Session Listing

In this day-long, in-person Verbal Intervention training course, library employees will learn how to identify, respond to, and prevent or mitigate low-risk challenging behavior with proactive, non-restrictive verbal intervention techniques that can de-escalate challenging and disruptive behavior.  These strategies can often turn a crisis into an opportunity for a positive outcome. This course is one of many evidence-based crisis prevention programs offered by the Crisis … Continue reading Verbal Intervention Training »