Tiered Response Model Basics – in person

In this 90 minute discussion-based in-person training session, held in Shapiro Library Room 3180, library employees with onsite roles will learn the Tiered Response Model approach to assessing and responding to incidents within the library.

This is a conversational safety training; and the flowchart is intended to help library employees assess and respond to incidents in our buildings, with an understanding that incidents call for nuanced and contextual human judgment. The model is based on trauma-informed principles, including a commitment to respond at the lowest possible level; and to respond with compassion, consistency, clarity, and collaboration. Learning about this model will help us approach safety risks as a team and build a shared framework for addressing safety issues. This training supports the following U-M Library Safety Program Learning Outcomes in the areas of Crisis Evaluation and Response:

• # 8 – Employees will gain familiarity with the Library Tiered Response Model.
• # 9 – Employees will apply the Tiered Response Model to incident scenarios.
• # 17 – Employees will understand their role in life safety for self, colleagues, and building occupants

These learning outcomes are foundational to more advanced safety and supportive practices that we would like to achieve as an organization. We plan to devote more resources to building skills for each approach – including compassionate redirection, a two-staff protocol, and de-escalation.

Please register in advance. Thank you!